Public Administration is working to improve its role in communication on line. There are many operators, even high qualified, who can accompany public bodies on this path. “Process integration” issues need high competence and specialisation. It is clear that who has this kind of skills cannot look at different needs. Faber can be ascribed to this production sector, being able to keep added value high, following all “front end” aspects: usability, look&feel, communication strategy. Thus, Faber is a sort of mediator between applicative and communicative aspects, to enhance process efficacy and improve the relationship with the user.